It was a sunny Sunday afternoon, when my friend and I went to our local McDonald to seek out the adventure. The store I went is located at 75-50 101st Ave. Ozone Park, NY 11416.
We arrived at the storefront around 11:20am. We noticed that there were a lot of people inside eating; that got us a little nervous. We entered the store, where the waiting lines were divided into three registers. I picked the longest line out of the three. While I was waiting for my turn, I realized that there was no Dollar Menu on the screen. I was so disappointed, but I still wanted to give it a try. It turned out lunch would be served at noon. We were approximately half an hour early.
My friend and I sat down at the closest table and waited for noon to come. We talked about different strategies we should use to convince the employee to print out the receipt with the requirements on it.
At the time they changed the menu, I went on the line again and waited patiently for my turn. Just as the cashier finished with the customer ahead of me and called for the next customer, I stepped up and politely approached her before I gave her my order. I told her that I wanted a cheeseburger with four pickles only and a small well done frenchfries without salt. I put a strong emphasis that I wanted my receipt to have exactly what I ordered. After I said that, she redid the contents of the receipt by pointing at her register’s touch screen. After I confirmed with her that she had the things I wanted to be there on the receipt, I paid her. When we got the receipt, my friend and I looked it over for any incomplete information. We realized that she didn’t put four pickles on the receipt. Instead, she only had “1 add $ pickle.” We know the professor is not going to accept the receipt, so we went back to the register and told her we wanted “4 add $ pickles” on the receipt. She said that she couldn’t do it and offered me the opportunity to talk to her manager. I said ok. Then her expression and attitude turned sour.
While she went to bring her manager over, I overheard a conversation at the other register where there was an old man who also ordered frenchfries without salt. At that point, I realized that well-done fries without salt is a common order they do in that store. After the cashier brought her manager over, I told him that I wanted my receipt to have four pickles printed on it. During the process of negotiation, the manager was professional and very reasonable. I didn’t receive any attitude from him. After a lengthy conversation, he told me he would print me another receipt with “add $” appearing four times on that receipt. I accepted the option.
While I was waiting for my order, I saw him go into the kitchen to tell the employee that I wanted four pickles. I didn’t hear any negative comments from the employee, nor did anyone look at me from the kitchen. After I waited for ten minutes, I was tempted to ask them about my order. The cashier at one point tries to assist me, but she gave up before I told her that I was still waiting for my order. I had feeling that I had ruined her day. During that process, the manager was walking around the back and front, taking care of other customers.
After the food is ready, the manager brought the food over and handed it to the cashier. He also reminded her that she should give me ketchup. It took two people to handle my order and the whole process took five people. One person made the burger, one person made the fries, one person brought the food over and two people handled the order. The whole process took around fifteen minutes. Finally, I reanalyzed the stuff and everything was perfect.
Over all, I am very satisfied with the service the manager provided me with. The only thing that needed improvement were the cashiers in the front. Out of the three cashiers, I didn’t see anyone smiling. They should pay more attention when they handle special orders and listen to what the customer is asking for and try their best to provide what the customers want.
